At Thirumathi Food Products, we are committed to providing high-quality food products. If you experience any issues with your order, please review our Return & Refund Policy below.
1. Eligibility for Returns
Due to the nature of food products, we do not accept returns for products that have been opened, used, or consumed.
Returns may be accepted only under the following circumstances:
You received a damaged product.
You received an incorrect product.
The product was delivered in a spoiled or defective condition.
The product package was tampered with before delivery.
Any return request must be made within 48 hours of receiving the order.
2. Return Process
To request a return, please contact our customer support with:
Your Order Number
A brief description of the issue
Clear photos of the product and packaging
Our team will review your request and respond as quickly as possible.
3. Refunds
If your return request is approved, we will process your refund to the original payment method used during purchase.
Refunds are generally processed within 5–7 business days after approval, depending on your bank or payment provider.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund for:
Damaged products
Incorrect products
Manufacturing defects
Replacement requests are subject to product availability.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used food products
Products damaged due to improper storage after delivery
Products returned without valid proof of purchase
Orders where the issue is reported after 48 hours of delivery
6. Order Cancellation
Orders may be cancelled before they are processed and dispatched.
Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation Policy for more information.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
