At Thirumathi Food Products, we are committed to delivering our products safely and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
Orders are processed after successful payment confirmation.
We aim to process and dispatch orders within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Coverage
We currently deliver across India through trusted courier and logistics partners.
Delivery availability may vary depending on the serviceability of your location.
3. Estimated Delivery Time
Estimated delivery timelines are as follows:
Tamil Nadu: 2–5 business days
Other States in India: 4–8 business days
Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any promotional offers or free shipping eligibility will also be shown at checkout.
5. Order Tracking
Once your order has been shipped, you may receive tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor the status of your shipment.
6. Delivery Attempts
Our courier partners will make reasonable attempts to deliver your order to the provided shipping address.
If delivery cannot be completed due to an incorrect address, recipient unavailability, or any other customer-related reason, additional shipping charges may apply for re-delivery.
7. Damaged or Incorrect Deliveries
If you receive:
A damaged package
An incorrect product
A missing item
Please contact us within 48 hours of receiving your order with your order details and supporting photos, and we will assist you in resolving the issue.
8. Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
Natural disasters or severe weather conditions
Public holidays or festivals
Courier service disruptions
Government restrictions or other unforeseen events
Thirumathi Food Products shall not be held responsible for delays caused by circumstances beyond our reasonable control.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
